Silverback Heating and Cooling
Privacy Policy
How we collect, use, and protect your personal information when you visit our website or request HVAC service in Toronto and surrounding areas.
Overview
This Privacy Policy explains how Silverback Heating and Cooling (“we”, “us”, “our”) collects, uses, discloses, and safeguards personal information. We handle personal information in accordance with applicable Canadian privacy laws, including PIPEDA (and any applicable provincial legislation).
What we collect
Personal information we may collect
Depending on how you interact with us, we may collect: contact details (name, phone, email), service address, details about your HVAC service request, preferred appointment times, and any information you include in messages. We may also collect technical data such as IP address, browser type, device information, and pages visited (via cookies and similar technologies).
Privacy details
Key information about how we use data, cookies, sharing, and your choices.
How do we use your information?
To respond to inquiries, provide quotes, schedule service, communicate about appointments, improve our website and services, and meet legal or regulatory requirements.
Do we use cookies and analytics?
We may use cookies and similar technologies to help the site function, remember preferences, and understand website usage. You can control cookies through your browser settings; some features may not work properly if cookies are disabled.
Do we share personal information?
We do not sell personal information. We may share information with service providers who help us operate our business (e.g., website hosting, email, scheduling) under confidentiality obligations, or when required by law.
How long do we keep information?
We keep personal information only as long as necessary for the purposes described above, unless a longer retention period is required or permitted by law (for example, for accounting or warranty records).
How do we protect your information?
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
What are your rights and choices?
You may request access to, correction of, or deletion of certain personal information, subject to legal exceptions. You may also withdraw consent where applicable. To make a request, contact us using the details below.
Contact & updates
Questions about privacy, or requests to access/correct your information? Email us at info@silverbackheat.ca or call (416) 689-8908. Our address: 24 N Ridge Cres., Georgetown, ON L7G 6E1. We may update this policy from time to time; changes will be posted on this page with a revised effective date.